Complaints procedure

We want to hear if you are unhappy with our service. Please tell the partner responsible for your matter first; if that does not resolve your concern, contact our General Counsel.

What happens next

• We acknowledge your complaint within [number] working days
• We investigate and respond in writing within [number] weeks
• [Describe your escalation route, e.g. the Legal Ombudsman for clients of firms regulated in England and Wales, with its time limits and contact details]